Frequently Asked Questions

 🧺 Washing

• Turn embroidered clothing inside out before washing to help protect the stitching.
• Machine wash using cold or lukewarm water on a gentle or delicate cycle.
• Wash with similar colors and avoid washing with items that have rough zippers, Velcro, or other materials that may catch on the embroidery.
• For towels, wash separately or with other soft fabrics when possible.

🧴 Detergent

• Use a mild, color-safe detergent.
• Avoid bleach, fabric softeners, and harsh chemicals, as they may damage the fabric or embroidery over time.

🌬️ Drying

• Tumble dry on low heat or allow your item to air dry.
• Avoid high heat, which can cause certain fabrics to shrink and may affect the appearance of the embroidery.

🔥 Ironing

• Never place a hot iron directly over embroidered areas.
• If ironing is necessary, turn the garment inside out and use a low-to-medium heat setting.

✨ General Care

• Do not pull, cut, or excessively tug on loose embroidery threads.
• If a thread becomes loose, carefully trim the excess rather than pulling it.

With proper care, your embroidered pieces can stay beautiful and last for years to come.

Because each item is made to order and personalized specifically for you, processing times may vary depending on the size and complexity of your order, as well as our current order volume.

For orders of 20 pieces or more, please contact us in advance for a customized quote and estimated processing timeline. We’re happy to discuss your project and provide a more accurate timeframe before you place your order.

We appreciate your patience and understanding as we take the time needed to ensure every order is crafted with the care and attention to detail it deserves.

Unfortunately, we are unable to guarantee changes to orders that contain incorrect information. If you accidentally enter the wrong customization details, shipping address, or other order information, please contact us at the email listed above as soon as possible.

We will make every reasonable effort to update your order before production begins or before it ships. However, once your project has entered production, personalized items cannot be changed, remade, or refunded due to customer-submitted errors. Likewise, if an order ships to an incorrect address provided by the customer and we are unable to recover the package, we cannot issue a refund or replacement.

To help avoid delays or additional costs, please review all order details carefully before submitting your purchase.

Because each item is custom-made specifically for you, all sales are considered final and we are unable to accept returns or issue refunds for changes of mind, incorrect selections, or customer-submitted errors.

If an error occurs on our end, please contact us as soon as possible. We will gladly review the issue and, when applicable, provide a replacement, correction, or refund as appropriate.

We encourage you to carefully review all customization details, sizing, and order information before submitting your order.

If you have any questions, concerns, or need assistance with your order, please contact us at UniqueYourself@gmail.com

To help us assist you as quickly as possible, please include your full name, order number, and a detailed description of your inquiry. Providing any relevant information, such as photos or supporting details when applicable, will allow us to resolve your request more efficiently.

Our team is committed to providing prompt, friendly customer service and will respond as soon as possible.

 Shipping costs are calculated at checkout based on your delivery address, package size, weight, and the items included in your order. You’ll be able to review the available shipping options before completing your purchase. Final shipping costs will be displayed at checkout. 

 Shipping times vary depending on the shipping method selected at checkout and your delivery location. Please keep in mind that processing and shipping are separate.

Once your order has shipped,  you will receive a tracking number that allows you to monitor your package’s estimated delivery date and most recent tracking updates. Delivery times are determined by the shipping method selected at checkout.

While we do our best to ensure orders are shipped promptly, carrier delays, weather, and other circumstances beyond our control may occasionally affect delivery times.

For the most accurate estimate, please refer to the shipping timeframe provided at checkout. 

Please ensure your shipping address is entered correctly at checkout. Unique Yourself is not responsible for packages shipped to an incorrect address provided by the customer. 

Unique Yourself is not responsible for lost, stolen, or delayed packages once they have been accepted by the shipping carrier. If your package is marked delivered but cannot be located, please contact your local post office or shipping carrier directly.